We keep detailed records of your dogs
general heath and condition which we use to provide the best care possible
while in our charge. This information helps us to make sure each visit it
tailor made to your dogs unique needs and ensure we use the most appropriate
product or handling procedures possible to make them look and feel their best.
Please advise us of any existing medical conditions or of any general health
changes occur between grooms. We never share this information with 3rd
parties.
Dematting policy
At Soggy Dog, we groom humanely. Removing
matts is extremely painful and distressing to dogs. As such, we only attempt to
dematt ONCE in accordance with industry standards and in the interest of well
being for the animals in our care. If more than 15 minutes is required to
dematt, the dog will get a comfortable clip. Upon subsequent visits if the dog
returns in matted condition, we will make NO attempts to dematt and the dog
will immediately be clipped. It is the owners duty to maintain their pets coat
between professional grooms and we are always more than happy to instruct as to
the best way to take care of their dogs coat on a regular basis.
We make no attempts to dematt informed or
elderly dogs or puppies or dogs with pelted coats. They will immediately get a
comfortable clip.
Please note: our regular grooming charge
does not include dematting charges, as any dematting or pre-clip due to
excessive matting or ‘pelting’ requires considerably more time for labor as
well as product and equipment wear and tear.
Cancellation policy
Please let us know 24 hours prior if you
cannot make your scheduled appointment. Spaces are limited, so if we are
notified in a timely manner we can rebook the spot with someone on our waiting
list. Failure to do so may require a future deposit.
Soggy Dog Grooming And Supplies 2001 E 7th St, Long Beach, CA 90804 (562) 432-6934
